Phone
No ringing into the void.
- Toll-free and local numbers bought in minutes, or ported free
- Call flows, business hours, greetings and hold music
- Voicemail to text, missed-call texts, a live call bar
Works with InboxCRMAutomations
21 MODULESOne customer record
Switch on what you need.
Every module works on its own. Turn on the ones your business uses and they share the same customers, the same inbox and the same history. Turn one off and nothing is lost.
Hide any module, keep its dataNo add-on fees
PhoneBusiness phone system & toll-free numbers
InboxShared inbox for email, texts & chat
Web ChatLive chat widget for your website
CampaignsCustomer messaging campaigns
QR CodesQR codes with counted scans
CRMSmall business CRM with a deals pipeline
HelpdeskHelp desk & ticketing system
ReviewsCustomer review management
Customer PortalCustomer portal & help centre
FormsOnline form builder
Memberships & PackagesMemberships, packages & gift cards
ProjectsProject management for small teams
Booking switched onAdded to the sidebar for everyone
01›talk
Every way a customer reaches you, landing in one place.
Phone lines, email, texts, web chat and outbound campaigns. Each conversation is tied to a customer record the moment it starts.
Inbox
One thread per customer.
- Calls, texts, email and chat from one person in one conversation
- Assign, leave private notes, reply on the channel they used
- Forward your support address in, no passwords shared
Works with PhoneHelpdeskCRM
Web Chat
Your website, answering back.
- Drop-in chat widget in your brand colours
- Chats land in the shared Inbox with the visitor's record
- Offline messages turn into a ticket or a callback
Works with InboxBranding
Campaigns
Send the right note to the right list.
- Text and email campaigns to CRM segments
- Replies come back into the Inbox as conversations
- Opt-outs handled for you
Works with CRMInbox
QR Codes
Print it, then see who scanned it.
- Codes for forms, booking pages, reviews and menus
- Scan counts by code, place and day
- Change where a printed code points, any time
Works with FormsBookingReviews
02›customers
One record per customer, shared by every module.
The CRM is the spine. Tickets, reviews, forms, portal visits and memberships all hang off the same contact, so nobody asks twice.
CRM
The record every module shares.
- Contacts and companies with the full history of calls, mail and tickets
- Deals pipeline with stages and closing dates
- Custom fields on the plans that need them
Works with InboxHelpdeskInvoicing
Helpdesk
Every request has an owner.
- A missed call, email or form becomes a ticket
- Queues and views by team, reply timers per channel
- Private notes and hand-offs without losing the thread
Works with PhoneInboxCustomer Portal
Reviews
Ask at the right moment.
- Review requests sent automatically after payment
- You choose what gets published
- Low scores open a ticket instead of a public post
Works with PaymentsHelpdesk
Customer Portal
Answers before they have to ask.
- Public help centre with your articles
- Customers see their tickets, bookings and invoices
- Bilingual, on your own domain
Works with HelpdeskInvoicingBooking
Forms
Intake that files itself.
- Drag-and-drop forms for quotes, intake and requests
- Submissions create contacts, tickets or bookings
- Embed on your site or share a link or QR code
Works with CRMHelpdeskQR Codes
Memberships & Packages
Prepaid, tracked and redeemed.
- Session packs and recurring memberships
- Gift cards that redeem at checkout
- Balances shown right on the customer record
Works with PaymentsBookingCRM
03›work & money
From the booking to the payment, nobody types it twice.
Schedule the job, track the stock, ship the parcel, send the invoice and get paid. Automations and the Assistant keep it moving.
Projects
The job, not just the ticket.
- Boards and lists for jobs with many steps
- Tasks linked to the customer and the invoice
- Assistant can draft the task list for you
Works with CRMCalendarInvoicing
Calendar
Everyone's day on one screen.
- Team, room and vehicle calendars
- Bookings and site visits appear automatically
- Syncs with Google and Outlook
Works with BookingProjects
Booking
“Can you come Friday?” Done.
- Booking page with live availability
- Confirmations and reminders by text
- Deposits and packages taken at booking
Works with CalendarPaymentsMemberships & Packages
Inventory & Dispatch
Parts on the truck, not on back order.
- Stock by location and van
- Parts pulled onto invoices automatically
- Dispatch jobs to the nearest free tech
Works with InvoicingShippingProjects
Shipping
Compare, print, track.
- Live rates from four carriers side by side
- Labels printed from the order
- Tracking texted to the customer
Works with Inventory & DispatchCampaigns
Invoicing
Quote it, invoice it, done.
- Quotes that convert to invoices in one click
- Taxes, parts and labour lines
- Payment link sent by text or email
Works with PaymentsInventory & DispatchCRM
Payments
Paid from a text.
- Cards and wallets through your own Stripe account
- Card details never touch Kylosys
- Recurring billing for memberships
Works with InvoicingReviewsMemberships & Packages
Branding
Look like yourself everywhere.
- Make a logo and palette in minutes
- Applied to invoices, chat, portal and emails
- One place to update it all
Works with Web ChatCustomer PortalInvoicing
Assistant
Ask in plain words.
- Shows you how to set things up, step by step
- Drafts replies, tasks and follow-ups
- Suggests. You approve. Works only inside your workspace
Works with Every module
Automations
When this happens, do that.
- Triggers on calls, tickets, payments and forms
- Send texts, create tasks, assign owners
- Runs the same way every time
Works with Every module
04›work together
Separate modules. One record.
A missed call becomes a ticket, the ticket knows the customer, the customer's invoice knows the parts. Nobody copies anything between apps.
PHONEMissed call
›
Caller gets a text back automatically.
HELPDESKTicket opened
›
Assigned to whoever is on, with the voicemail attached.
CRMSame customer
›
History, open invoices and membership balance, in one record.
BOOKINGVisit booked
Confirmation by text, reminder the day before.